Who we are

Desire Tours and Travels  is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain from individuals who use our travel agency services, including visa assistance, tour packages, air tickets, and related services (collectively, the “Services”).

Our website address is: https://www.desiretoursandtravels.com.

Information We Collect

      a. Personal Information:

• Contact Information: Full name, email address, phone number, postal address.
• Passport Information: Passport number, issue and expiry dates, nationality.
• Travel Details: Travel itinerary, visa requirements, travel companions.
• Payment Information: Credit card details, billing address, transaction history.
• Identification Documents: Scanned copies of passports, visas, or other identification documents.

      b. Automatically Collected Information:

• Website Usage: Information collected through cookies and similar technologies, such as IP address, browser type, device information, and browsing activity.
• Log Files: Server logs that capture details such as the date and time of access, pages visited, and referring/exit pages.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Collected Information

•  Providing Services: We use the collected information to fulfill your travel-related requests, including visa             assistance, tour packages, air tickets, and other services you have booked with us.
•  Communication: We may use your contact information to communicate with you regarding your bookings,   provide travel updates, respond to inquiries, and address any concerns or issues you may have.
•  Personalization: We may use your information to personalize and improve your experience with our Services,   such as recommending relevant travel options and tailoring offers based on your preferences and travel   history.
•  Marketing: With your consent, we may use your contact information to send promotional materials, special   offers, newsletters, and updates about our Services. You can opt out of marketing communications at any time.
•  Legal Compliance: We may process and disclose your personal information to comply with legal obligations,   such as verifying your identity for visa applications or fulfilling reporting requirements.

Who we share your data with

Service Providers:

We may share your personal information with trusted third-party service providers, such as airlines, hotels, tour operators, visa processing agencies, and payment processors, to facilitate and fulfill your travel arrangements.

Legal Requirements:

We may disclose your personal information if required to do so by law, court order, or other governmental or regulatory authorities, or to protect our rights, safety, or property.

Consent:

With your explicit consent, we may share your personal information for purposes not covered by this Privacy Policy.

 If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We take reasonable and appropriate measures to protect the personal information we collect and maintain. We employ administrative, technical, and physical safeguards to help protect against unauthorized access, use, or disclosure of your information. However, please note that no data transmission over the internet or storage system can be guaranteed as 100% secure.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies as described in our Cookie Policy.

User Rights and Choices

 Access and Update:

You have the right to access and update your personal information. You can review and edit your account information by logging into your account or by contacting

 Visitor comments may be checked through an automated spam detection service.